Refund and withdrawal

Nature of the service concerned

Numeraya reports (My Life Portrait, The 3 Wisdoms, Our Path Together) are personalized digital content, custom-made from the information provided by the Client (name, date of birth, gender). They are neither a physical good nor preproduced standardized digital content.

Right of withdrawal - clients residing in the European Union

In accordance with the consumer law applicable in the European Union, the Client is in principle entitled to a 14-day period to withdraw from a distance purchase, without having to provide any reason. However, this right of withdrawal does not apply or ends early in the following cases, in accordance with the exceptions provided under EU regulations relating to digital content and personalized services:

• The Client expressly requests that performance of the service begin before the withdrawal period expires, and acknowledges losing the right of withdrawal once the report has been delivered or is being prepared.
• The service consists of the supply of personalized digital content, made according to the Client's own specifications, which cannot be reused or resold to another client. Accordingly, when placing an order, the Client is asked to check a box confirming: (i) their express request for immediate commencement of the service, and (ii) their acknowledgment of losing the right of withdrawal once the report is delivered.

Refund policy

Before the service has begun

If the Client withdraws before 2h after placing the order, and before the calculation of the analysis has begun, a full refund may be obtained upon simple written request.

After the service has begun

Once calculation of the analysis has started, and a fortiori once the report has been delivered, the service is considered performed and is no longer refundable, as it is personalized work that cannot be reused for another client.

Failure to deliver or manifest error

If Numeraya fails to deliver the report within the announced timeframe (48h or 72h depending on the offer) without informing the Client, or if the delivered report contains a manifest error attributable to Numeraya, the Client may request:

• A correction or a new version of the report, at no additional cost; or
• Failing a possible correction within a reasonable timeframe, a full or partial refund, at Numeraya's discretion depending on the nature of the error.

Exclusions

The following do not entitle the Client to a refund:

• Subjective dissatisfaction with the interpretive content of the report (the service being a tool for personal reflection, not an exact science).
• An error in the information (name, date of birth, gender) provided by the Client.
• A change of mind by the Client after the report has been delivered.

Request procedure

Any request for withdrawal, correction or refund must be sent by email to contact@numeraya.com, specifying the order number and the reason for the request. We commit to responding within 7 business days. If a refund is approved, it will be made using the same payment method used for the order (Stripe), within a reasonable time after approval.

Clients outside the European Union

For clients residing outside the European Union, particularly in the United Arab Emirates, the applicable refund conditions are those described in Article 3 above, in the absence of an equivalent statutory right of withdrawal in those jurisdictions. Neurosapio Consultancy (FZE) nonetheless applies this policy uniformly, in the interest of transparency toward its entire international clientele.

Contact

For any question regarding this policy: contact@numeraya.com - response time: 7 business days.